How to Troubleshoot Your Browser

Your web browser is how you surf the internet, and as that’s probably one of the most important things you do on your computer, you want your web browser running smoothly at all times. There are simple steps you can take to troubleshoot browser problems.


Check Your Internet Connection

The first step to browser troubleshooting is checking that your internet connection is working properly. Check that that your internet connection cable is plugged in, that your modem and router are on if you use these devices, or if you’re using wireless internet check that your wireless device is on. Check the network connection information section of your browser or your operating system to see what kind of connection you’re getting. If the connection is spotty or nonexistent, wait a bit to see if it improves, and if it doesn’t, contact your internet service provider, the entity responsible for providing you with access to the internet. If you’re in a public or private wireless hotspot, contact the appropriate public or private authority, but don’t expect a speedy response, as you’re not paying them for internet access in this instance, in contrast with your relationship with your internet service provider.


Consider an Alternate Browser

If your internet connection is working just fine, check your browser’s help section. If the browser isn’t working well enough to do that, contact the makers of the browser by email, chat or phone, though a chat or phone consultation might not be free. Common types of tech support available are a FAQ page, a user guide, help forums and possibly a live help option. It’s also an excellent idea to have more than one browser installed on your computer, because then you can use the other one while your main browser if having problems. If you haven’t done this already, do it now in preparation for the next time you have a browser issue. Alternatively, if you use multiple computers or mobile devices you could temporarily switch to using a different machine. If your main browser is working well enough to allow it, you could also download and install another browser to use while your main browser is still malfunctioning.


Search for a Solution to Your Problem

You can also search for third-party FAQ pages and help forums that might address the issue you’re having with your web browser. You can ask a specific question at such a forum if you don’t see the answer to your question already spelled out. Also check that your computer meets the minimum system requirements of the browser you’re using, especially after your browser’s most recent update. You may need to upgrade or replace your computer if it’s too obsolete for modern browsers. Speaking of updates, be sure that your browser is completely updated and that other essential software like your operating system and security programs are also up to date. If all else fails, try simply restarting your computer, or shut down other programs that might be interfering with the functioning of your browser.